Job Description

Overview:

As a Secret Shopper, you will play a crucial role in evaluating the customer service and operational standards at Chick-fil-A. Your observations and feedback will help ensure the company maintains its commitment to providing excellent service and genuine hospitality.

Key Responsibilities:

• Conduct undercover visits to designated Chick-fil-A location.
• Evaluate employee performance based on specific criteria, including customer service, friendliness, executing core four, and providing a remarkable experience.
• Document observations in detail using the provided templates.
• Adhere to a schedule and maintain confidentiality during evaluations.
• Provide constructive feedback to help improve service and operational efficiency.
• Communicate with the Training Director about guest experiences and team member evaluations.

Qualifications:

• Must be 18 years or older.
• Must have a valid driver's license
• Must have reliable transportation
• Must have Chick-fil-A Application.
• Strong attention to detail and the ability to remain discreet.
• Excellent communication skills, both written and verbal.
• Ability to follow procedures and meet deadlines.

What We Offer:

• Flexible scheduling based on your availability.
• Opportunity to contribute to improving customer experience at Chick-fil-A.
• FREE meals up to 2 times a week

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Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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