Job Description

This role is located onsite in El Paso, TX.

At Datamark you'll experience a vibrant company culture that values collaboration, creativity, and growth. You'll be part of a fun, supportive, and engaging team that genuinely enjoys working together. Plus, we offer outstanding benefits that prioritize your well-being both in and out of the workplace.

At Datamark, we strongly believe in and live by our core values. These values showcase how we treat each other, our customers and how we can successfully conduct business in the market and through our long-term business relationships. As part of our leadership team, you’ll play a critical role in shaping strategy, empowering teams, and driving sustainable growth in the BPO process. We offer competitive benefits and prioritize well-being to ensure our leaders can perform at their best both professionally and personally. Join us as a Vice President of Facilities and Project Management and make a lasting impact.

The Vice President of Facilities and Project Management is responsible for leading our global facilities management strategy and project management initiatives across the United States, Mexico, and India. The Vice President of Global Facilities and Project Management will strategically determine the growth locations for our company goals in the BPO market space. This position is critical in ensuring that our current physical work environments contact centers and back-office mailroom operations are conducive to productivity, safety, and innovation. Additionally, this role must successfully collaborate with senior leadership to align all organizational growth strategies while planning for future site selection and possible territories for expansion in our BPO processes. This Vice President of Global Facilities and Project Management is required to successfully foster a culture of collaboration and innovation within the project teams while promoting best practices in project management operations while ensuring that project outcomes align with our BPO business objectives and customer needs.

Key Responsibilities

• Global Facilities Strategy & Oversight
• Lead the design, planning, construction, and maintenance of all company facilities and properties.
• Drive future site selection and infrastructure initiatives with a proactive approach to expansion.
• Team Leadership
• Manage a global team of project managers, facilities managers, and support staff.
• Foster a culture of collaboration, innovation, and continuous improvement in our BPO processes.
• Operational Excellence
• Establish and manage departmental budgets to optimize costs and ensure service excellence.
• Ensure compliance with environmental, health, safety, and regulatory standards across all regions.
• Vendor & Contract Management
• Evaluate and negotiate contracts with vendors and service providers to ensure quality and cost-effectiveness.
• Sustainability & Risk Management
• Champion sustainability initiatives to reduce environmental impact.
• Develop crisis response and business continuity plans related to facility operations.
• Project Management Leadership
• Implement project management strategies aligned with business goals.
• Ensure adherence to best practices and governance frameworks.
• Monitor project performance and report metrics to stakeholders.
• Identify risks and develop mitigation strategies to ensure successful project outcomes.

Requirements

Qualifications

• Education
• Bachelor’s degree in Facilities Management, Business Administration, or a related field.
• Master’s degree preferred.
• Field Experience
• Minimum of 10 years of progressive global experience in facilities management and project oversight across multi-site operations.
• Leadership Experience
• At least 5 years in a senior leadership role within facilities and/or project management.
• Certifications
• Certified Facilities Manager (CFM), Facility Management Professional (FMP), or equivalent preferred.
• PMP certification required.
• Industry Experience
• Experience with BPO/contact center facilities.

Required Skills

• Exceptional analytical and financial acumen with a proven ability to deliver measurable business results.
• Demonstrated success in managing large-scale facilities projects and operational budgets.
• Proven leadership of multidisciplinary teams across diverse geographical regions.
• Expertise in business case modeling, portfolio strategy development, and negotiating real estate deals and government incentive agreements (U.S., Mexico, and India experience desired).
• Strong vendor management and contract negotiation capabilities.
• Excellent communication and collaboration skills across all organizational levels.
• Strategic thinker with a hands-on approach to problem-solving.
• High attention to detail and strong organizational skills.
• Willingness and ability to travel domestically and internationally as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• $225,000 annual salary, plus bonus

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