Job Description

Summary:  

The Certified Medical Assistant primarily provides clinical and administrative support to our OB/GYN physicians and other clinical staff. This position requires strong communication and organizational skills and being able to be empathetic towards patients while maintaining confidentiality and professionalism.  

Essential Functions:  

• Responsible for verifying patient information by interviewing patients, recording medical history, and confirming the purpose of the visit. 
• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary. 
• Responsible for collecting and preparing laboratory specimens, giving patients injections, and drawing blood. 
• Secures patient information and maintains patient confidence by completing and safeguarding electronic and paper medical records; completing diagnostic coding and procedure coding; keeping patient information confidential. 
• Informs patients by transmitting physician orders and questions about surgery. 
• Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations. 
• Assist with sterilizing equipment / maintain proper working knowledge of the Autoclave. 

Primary Duties:  

• Prepare exam rooms for patients including stocking with proper supplies and cleaning after each patient visit.  
• Manage the flow of patients to optimize the physician’s schedule. 
• Maintain accurate and timely patient documentation in the EHR system. 
• Assist providers with in-office exams and procedures while ensuring patient comfort. 
• Educate patients on reproductive health, prenatal care, contraception, and other health related concerns.  
• Respond to (patients/vendors/employees) 
• Maintain efficient supplies on hand and place appropriate orders to maintain supplies.  
• Sterilize equipment and exam rooms after each patient visit. 
• Coordinate and collaborate with team members. 
• Schedule patients visits and follow-ups. 
• Aide in answering phones, checking in and out of patients when needed.  
• Other duties as assigned. 

Knowledge, Skills, and Abilities:  

• Strong knowledge of medical terminology. 
• Knowledge of patient care techniques, administering injections, drawing blood, taking vitals, and performing basic lab tests.  
• Knowledge of sterilization processes. 
• Ability to manage multiple tasks efficiently in a fast-paced environment.  
• Customer service skills in handling patient questions and concerns with professionalism, empathy and patience.  
• Excellent communication and interpersonal skills. 
• Ability to handle unexpected situations calmly and problem-solving patient concerns or conflicts. 
• Ability to collaborate in a team environment.  

Work Environment  

• May require occasional travel or overtime. 
• Work is performed in a professional healthcare setting. 
• This position operates in an office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers. 
• Exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment. 

Physical Demands  

• Ability to lift and move medical equipment and supplies up to 25 pounds.  
• Extended periods of standing and walking. 
• Manual ability to handle instruments and equipment.  

Education  

• Must have a current valid certification as a Medical Assistant.  

Experience  

• Experience and knowledge of an EMR preferred but not required.   
• Prior experience working in a women's health or OBGYN setting is highly desirable. 

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