Job Description

A distinguished funeral home serving the Cleveland community seeks a Licensed Funeral Director to become part of their leadership team. This respected establishment has built a strong reputation for providing outstanding care to families navigating their most challenging moments.

Backed by North America's leading provider of funeral, cemetery, and cremation services, this opportunity delivers both organizational strength and the rewarding experience of supporting families with empathy, expertise, and respect for diverse cultural practices. The successful candidate will demonstrate funeral directing proficiency alongside operational management skills to uphold the exceptional standards this facility represents.

This is an onsite, permanent role.

Essential Responsibilities

Family Support & Funeral Services:

• Ensure families receive exceptional, personalized service that exceeds expectations
• Coordinate all aspects of services including removals, transfers, preparation, and logistics
• Facilitate arrangement conferences with families, negotiate funeral contracts, and present available services, merchandise, and benefits including veterans' recognition
• Preside as Master of Ceremonies for visitations, funeral services, and graveside ceremonies
• Handle pre-need arrangements and provide aftercare to families
• Arrange and conduct funeral and memorial ceremonies in accordance with customs and traditions with professionalism and compassion

Management of Operations:

• Identify and implement process improvements to enhance efficiency and service quality
• Monitor facility, grounds, vehicles, and equipment maintenance ensuring professional appearance and proper working order
• Ensure compliance with all professional, municipal, state, and federal licensing regulations
• Manage inventory of caskets, funeral supplies, and merchandise
• Complete and accurately prepare all required documentation, contracts, legal documents, and reports
• Manage day-to-day operations including scheduling, staffing, and resource allocation to ensure seamless service delivery

Business & Financial Oversight:

• Support initiatives to encourage profitable case volume growth
• Monitor operational expenses, approve expenditures, and control costs effectively
• Support business planning and achievement of financial goals

Team Leadership & Coordination:

• Provide oversight, coaching, and support for staff development
• Communicate expectations clearly and maintain service excellence standards
• Foster a sense of ownership and pride among team members
• Guide and direct funeral home staff to ensure cohesive, high-quality service delivery

Engagement with Community:

• Represent the funeral home with professionalism and cultural sensitivity
• Build and maintain strong relationships within the community and local religious organizations
• Participate in community, civic, and religious organizations to strengthen the funeral home's presence

Safety & Compliance:

• Promote and maintain a safe, healthy work environment
• Ensure adherence to all licensing regulations, company policies, and industry best practices

Requirements

Essential Requirements

Mandatory Requirements

Education & Licensing:

• Valid driver's license
• Technical diploma in Funeral Services or Mortuary Science
• Bachelor's degree in Mortuary Science or related field as required by state law preferred
• Active Funeral Director license in the state of Ohio (must meet all Ohio licensing requirements as prescribed by the state board)
• High school diploma or equivalent required

Professional Background:

• Minimum 1-2 years of funeral service industry experience
• Demonstrated progression of responsibilities throughout career
• Experience managing daily operations in a funeral home environment
• Completed internship for Funeral Director
• Proven track record of providing exceptional service to families

Preferred Qualifications (not required)

• Track record of community engagement and business development
• Knowledge of HMIS, InfoPort, and CarePoint systems
• Prior experience managing people and leading a funeral home team
• Extensive experience with Jewish funeral customs and traditions highly preferred - deep familiarity with Jewish funeral rites, burial practices, religious requirements, and cultural sensitivities
• Licensed Embalmer certification (dual Funeral Director/Embalmer license)
• Experience working in premier or high-volume funeral locations

Core Competencies:

• Knowledge of religious and fraternal organization customs, particularly Jewish traditions
• Proficiency with computers and MS Office Suite (Word, Excel, Outlook)
• Strong work ethic and unwavering commitment to service excellence
• High level of compassion, integrity, and professionalism
• Detail-oriented with exceptional organizational and multitasking abilities
• Excellent communication and interpersonal skills, including public speaking abilities
• Ability to work with diverse families during emotionally sensitive times
• Strong problem-solving skills and sound judgment under pressure

Schedule Flexibility:

• Commitment to being available when families need support
• Ability to work evenings and weekends as services require
• Please note this is an onsite position in Cleveland, OH
• Willingness to work beyond standard business hours based on operational needs

Benefits

• Relocation assistance available
• Performance-driven bonus opportunities
• Competitive annual salary range: $75,000 - $100,000 (based on experience, credentials, and licensing)
• Commission structure for product sales and service arrangements
• Complete benefits coverage including health, vision, and dental insurance
• 401(k) retirement savings plan

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

• California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at .
• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
• New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

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