Customer Service Technician
Location: East Syracuse, NY (13057)
Job ID: #71795
Pay Range: $19-22
GENERAL RESPONSIBILITIES:
We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components. Our Call Center is a high-volume, fast-paced, and metric driven call-center team atmosphere with a high emphasis on customer satisfaction and first call resolution.
Specific Responsibilities for this position include:
Provide exceptional customer support to the distributor (including parts selection and
ordering, pricing and availability, expediting delivery, dispute resolution, and limited
technical support)
Provide superior follow up to distributors and sales managers
Manage all account interactions via inbound phone
Communicate with Distribution, including Service Managers and Parts counter personnel
via telephone, and Cases to build strong business relationships; ensure a
positive customer experience.
Collaborate with internal departments to resolve customer opportunities
Actively participate in departmental Carrier Excellence Activities
Ability to manage multiple reports and combine data from various sources
Key Qualifications:
Working knowledge of call center tools such as CRM (Customer Relationship
Management software) and phone tools (Salesforce experience preferred)
Ability to handle between 60-70 phone calls/cases per day while maintaining a positive/responsive attitude with the customer
Desired- Working knowledge of SAP, Salesforce, PIC, and Windchill systems is desired.
Desired- - A background in Residential and Commercial HVAC applications, products, and
systems, and the ability to read basic technical drawings is desired.
Excellent customer service skills
Strong written and oral communication skills
Proficient in MS Office (specifically Word and Excel)
Strong analytical skills, accuracy, and attention to detail
Sense of urgency; strong organizational skills, and ability to handle multiple tasks at one
time
Creative problem-solving skills
Self-starter and well organized, able to multi-task and prioritize work
Adaptability and flexibility to seasonality and changing business demands are critical.
No travel required
Spanish language skills are a plus.
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices ( .
Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.
Native English speaker with neutral accent Bachelors degree or above Must be a holder of TEFL/TESOL/CELTA or a valid State/provincial teaching license Minimum 1-year teaching experience in K-12 Wired, high speed and stable internet connection Punctual, responsible...
Are you a recent graduate or emerging professional lighting designer with a passion for design, sustainability and creative problem solving? Are you seeking an exciting job opportunity where you can experience the field of lighting design within a collaborative multidisciplinary...
Zaxby's is Hiring Cashiers - ! Are you looking for a delicious job opportunity? Do you enjoy providing excellent service and being part of a fun and loving team? If so, then we have the perfect role for you! Zaxby's is an American chain of fast casual restaurants known...
...nurturing Toddler One Closing Teacher to join our team of early childhood professionals. This role is ideal for an educator with a CDA or higher who enjoys working with toddlers ages 1224 months and is available to work midday to close . The ideal candidate will...
...physicochemical characterization that advance preclinical and first-in-human programs. In this entry-level role (BS in Chemistry, Chemical Engineering, Materials/Pharmaceutical Sciences, or related; 01 year experience), youll execute experiments under guidance, keep...